Introduction

Human Resources professionals and other employees who are responsible for the design and implementation of performance management systems.

Objectives

• List the phases of performance management cycle and describe the role of HR in each phase. 
• Distinguish between different types and components of performance management systems.
• Design and develop a comprehensive performance management system. 
• Organize and plan a successful implementation of a performance management system. 
• Identify business requirements for performance management operating systems.
• Develop mandatory coaching and training sessions for managers and employees.

Content

Day One

The Role of Human Resources in Performance Management

• Definition and Purpose of Performance Management
• The Performance Management Cycle
• Role of HR in Different Phases
• Strategic and Administrative Role
• Tangible and In-Tangible Responsibilities

Day Two

An Overview of Performance Management Systems

• Types of Performance Management Systems
  • Graphic Rating Scales
  • Behaviorally Anchored Rating Scales
  • Management By Objectives
  • Competency-Based
  • 360-Degree Feedback
• Advantages and Disadvantages
• Components and Building Blocks
• Trends in Organizations
• Uses and Applications of Performance Management Systems

Day Three

Designing a Performance Management System

• System Prerequisites
  • Developing Tangibles
  • Objectives
  • Key Performance Indicators
  • Targets
• Defining Intangibles
  • Competencies
  • Values
  • Behavioral Indicators
• Determining Weights and Percentage Score Ranges
• Developing Performance Appraisal Templates

Day Four

Ensuring a Successful Implementation

• Pilot Implementation
• Potential Pitfalls and Improvements
• Marketing and Introducing the System Internally
• System Support and Evaluation
• Performance Management Operating Systems
• Drafting Business Requirements

Day Five

Coaching Managers and Employees

• Comprehensive Training on New System
• Coaching Managers on Developing Objectives
• Structure of a Coaching Session
• Structure of Appraisal Meetings